PrimeTDAP by Primus
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Terms of Service

Effective: May 24, 2026 · Classification: Public

These Terms of Service ("Terms") govern your access to and use of the PrimeTDAP platform (the "Service") operated by Primus Software Corporation ("Primus", "we", "us"). By accessing the Service, you agree to these Terms.

1. Eligibility

You may access the Service only if all of the following are true:

  • Your name, email, and access have been authorised by Primus and the engaging customer of an active engagement.
  • You are at least 18 years old.
  • You are accessing the Service for engagement-related purposes within your authorised role.

We may revoke access at any time without notice for any reason consistent with these Terms or the Acceptable Use Policy.

2. Access and Authentication

You authenticate using one of the following:

  • Microsoft Entra single sign-on with your corporate identity (Primus accounts).
  • Email and a six-digit one-time code sent to your registered email address (customer accounts and Primus accounts using their client-domain email).
  • Phone and a six-digit one-time code sent by SMS to your registered phone number (subject to carrier verification approval).

You must keep your authentication credentials confidential. You are responsible for activity conducted through your account. Notify us immediately at security@primussoft.com if you believe your account has been compromised.

3. Acceptable Use

Your use of the Service is governed by our Acceptable Use Policy. In particular, you agree NOT to:

  • Forward, copy, screenshot, or otherwise redistribute Service content to anyone outside the authorised recipient list.
  • Attempt to access content outside your assigned permission tier.
  • Attempt to manipulate the AI chat to reveal system instructions, reveal information about other users, or surface fenced content.
  • Use the Service for any purpose other than the active engagement.
  • Conduct security testing without explicit written authorisation from Primus.
  • Share your credentials or session with anyone.
  • Use the Service for any unlawful purpose.

Violations may result in immediate access termination, notification to your employer, notification to the engaging customer, and, where appropriate, referral to legal authorities.

4. Privileged Work Product

Where applicable, the content of the Service is attorney-client privileged work product prepared under the direction of the engaging customer's General Counsel. Treat it with the corresponding care:

  • Do not forward outside the named recipient list without General Counsel's authorisation.
  • Do not print or store copies outside Service-controlled storage without authorisation.
  • Mark the privilege classification on any derived materials.
  • If you are compelled to disclose Service content by legal process, notify the engaging customer's General Counsel immediately.

5. Intellectual Property

The Service software, content templates, prompts, derived analytical methodology, and user interface are the property of Primus Software Corporation.

The substantive engagement work product (findings, recommendations, deck content, formal-memorandum content, transcripts, analyses) is "work made for hire" owned by the engaging customer per the active Statement of Work. The Service stores and renders that content on behalf of the engaging customer.

6. AI-Generated Content

The Service uses Anthropic Claude to generate analytical content. See the AI Disclosure / Model Card for full detail. By using AI features (chat, generated content), you acknowledge that:

  • AI output is analytical aid, not authoritative answer. Verify specific claims against underlying evidence before relying on them for material decisions.
  • AI output is reviewed by Primus engagement staff before being promoted from draft to formal work product.
  • Your chat content is logged with user attribution and retained per the Privacy Policy.
  • Your chat content is subject to Anthropic's Commercial Terms of Service when transmitted to Anthropic; Anthropic does not use it to train models.

7. No Warranty

The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, Primus disclaims all warranties — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Primus does not warrant:

  • Uninterrupted, error-free, or secure operation.
  • That AI-generated content is accurate, complete, or fit for any particular purpose.
  • That defects will be corrected.

8. Limitation of Liability

To the maximum extent permitted by law, Primus will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. Primus's total cumulative liability under or related to these Terms is limited to the lesser of (a) the fees paid by the engaging customer for the engagement in the 12 months prior to the event giving rise to liability, or (b) US $25,000.

This limitation does not apply to liability arising from gross negligence, wilful misconduct, or any matter that cannot be limited under applicable law.

9. Indemnification

You agree to indemnify and hold harmless Primus and its officers, directors, employees, and agents from any claim, liability, or expense (including reasonable legal fees) arising from your breach of these Terms or your unauthorised use of the Service.

10. Termination

Primus may suspend or terminate your access at any time, with or without notice, for any reason, including:

  • Breach of these Terms or the Acceptable Use Policy.
  • Termination of the engagement under which your access was granted.
  • Termination of the underlying Master Services Agreement.
  • Insolvency, dissolution, or material change in control of the engaging customer.
  • Legal or regulatory requirement.

Upon termination, all rights granted to you under these Terms cease. Sections that by their nature should survive (Sections 4, 5, 7, 8, 9, 11, 12) will survive termination.

11. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. Venue for any dispute is Dallas County, Texas.

12. Modifications

We may modify these Terms at any time. Material changes will be communicated to active users by email. Continued use of the Service after the effective date of a modification constitutes acceptance.

13. Contact